Refund policy

# Return and Refund Policy

## Return Eligibility
We accept returns within 30 calendar days from the day you receive your order.
To be eligible for a return, your item must be unused, in the original condition and original packaging.
Damaged items caused by customer misuse are not eligible for return or refund.

## Return Process
1. Please contact our customer service first before sending back any items.
Provide your order number and the reason for your return.
2. We will send you return instructions once your return request is approved.
3. Send the parcel back following our provided return address.
We strongly recommend using a tracked shipping service for returned packages.

## Return Shipping Cost
Customers are responsible for paying the return‑shipping fee.
Return shipping fees are non‑refundable, unless the item arrived defective or damaged on arrival.

## Inspection & Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7‑14 business days.
Please allow extra bank processing time for the fund to show in your account.

## Damaged / Defective Items
If you receive a broken, defective or wrong item, please send us clear photos within 7 days after delivery.
We will arrange a replacement or full refund at our discretion.

## Cancellation
You may cancel your order before it is dispatched.
Once the order has been shipped, the regular return policy above will apply.

## Contact Us
If you have any questions about returns or refunds, please get in touch:
KONIG ENTERPRISES LIMITED
Albany House, 11 George Street West, Luton, United Kingdom, LU1 2BJ
+44 7549415395
Email: oksyphdz8@outlook.com